Saturday, January 10, 2009

Why I absolutely can not stand Verizon!

OK, I can not believe this.
I was going to switch from Cavalier Telephone to Verizon about a month ago. I scheduled a switch date. I never got an email confirmation of the online order placed.
I then found out I could not be home on the scheduled date. I called them, and waited 28 minutes on hold. I finally spoke to someone and they told me, per my request, the switch date was postponed two weeks.
I asked for my confirmation number so I could make future changes online. She said she had to transfer me to a different group for that. I waited 20 more minutes on hold, and had to go, so I hung up.
I called back the next business day, and was told that they had never postponed my switch date. I was so fed up at this point I said cancel the whole thing and do not switch my service AT ALL. I never got a confirmation call of cancelling as promised on the phone number I asked, although I did get a phone call from Verizon on my home line, but no message was left. Since I work during the rest of the week, I could not call all week to follow up because I simply don't have an hour to wait on hold while at work and they are closed when I get home.
So today, I get home and I have a zero balance bill from Cavalier and when I call Cavalier it asks me if I want to re-establish service.
And of course they are closed til Monday. At this point I might as well stay with them, it is 15 dollars a month cheaper, but man am I ever livid.